We here at C.O.P.A. strongly believe as professional CNAs we should represent 3 Guiding Principles to create outstanding professionalism in the healthcare industry. By following these 3 core principles: Communication, Professionalism and Respect affords us Recognition, Higher Wages, and Respect by all.

3 Guiding Principles


The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.

  • CNAs provide clear and timely information to patients. CNAs talk to patients in ways patients understand, inviting their feedback and relaying to nursing supervisors.
  • CNAs strive to meet patients’ language and communication needs.
  • CNAs ask for consent from appropriate decision-makers when patients are unable to do so.
  • CNAs care is timely. When this is not possible, CNAs explain the reasons for this delay to patients.
  • CNAs identify themselves, their first name, last name, title, and their role to patients.
  • CNAs maintain and continually improve their competence.
  • CNAs collaborate and communicate with colleagues in a clear, effective, professional, and timely way.
  • CNAs clearly communicate to patients the details of care or service they intend to provide.

Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.

  • CNAs treat patients with care and compassion.
  • CNAs reflect on and address their own practice and values that may affect their personal care.
  • CNAs do not impose their personal beliefs and biases on patients. These include political, religious, and cultural beliefs. If they see other health care team members doing this, CNAs are advised to report.
  • When a CNAs own personal beliefs conflict with a patient’s care plan, the CNA provides safe, compassionate, and timely care to those patients, until other arrangements are in place.
  • CNAs acknowledge patients’ right to express concerns. CNAs respond by working with patients to resolve concerns.
  • CNAs advocate for patients and help them access appropriate health care.
  • CNAs understand there may be gaps impacting patient care and health outcomes in some communities. They work together with health care teams to address these gaps.
  • CNAs use appropriate knowledge, skill, and judgment when assessing the health needs of patients.
  • CNAs recognize and work within the limits of their knowledge, skill and judgment, and legal scope of practice.
  • CNAs maintain complete, accurate, and timely documentation in their workplaces.
  • CNAs are accountable to and provide care under, relevant laws and CNA State standards of practice.
  • CNAs are professional with colleagues and treat them with respect, including on social media.
  • CNAs work together with other health care experts to improve their patients’ care.
  • CNAs support, mentor and teach members of the health care team, including students.
  • CNAs take action to stop the unsafe, incompetent, unethical, or unlawful practice, including any type of abuse
  • CNAs declare any conflict of interest that could affect their judgment. This includes a CNA personal, financial, or commercial interest.
  • CNAs maintain integrity. They do not abuse their position to promote or sell products or for any personal gain.
  • CNAs maintain professional boundaries with patients.
  • CNAs do not engage in any sexual relationship with patients. This rule stays in effect even after two years of the end of their correspondence.
  • CNAs are accountable for their own actions and decisions.

A feeling or understanding that someone or something is important, serious, etc., and should be treated in an appropriate way.

  • CNAs show respect to patients’ culture, identity, beliefs, values, and goals.
  • CNAs take steps to maintain patients’ privacy and dignity in the physical space where they are receiving care.
  • Personal care is non-judgmental and free of discrimination.
  • CNAs seek advice and collaborate with the health care team to uphold safe patient care.
  • CNAs protect the privacy and confidentiality of patients’ personal health information.
  • CNAs do not share patient information on social media.
  • CNAs do not act as powers of attorney or substitute decision-makers for patients.
  • CNAs respect the property of their patients and employers.